FAQs

Content

Q: How much content is available on the site?

A: Cosmeo's K-12 curriculum content includes more than

  • 30,000 educational video segments
  • 40,000 math problem solvers and tutorials tied to the most widely used math textbooks
  • 20,000 images and clip art animations for use in reports
  • 150,000 reference articles
  • 10,000 trusted links mapped to grade level by educators

Plus...

  • Challenging interactive games
  • Online dictionary, biographies and reference materials

Q: Can I limit what content my child can see?

A: Yes, Cosmeo's parental controls allow you to block keywords and individual resources, restricting what content each child can view. In addition, you can set each child's grade level so that they see content that is appropriate for their educational level.

Q: Can my children use Cosmeo's content for their papers and book reports?

A: All Cosmeo content is available for non-commercial projects and assignments—this includes the more than 20,000 still, downloadable images in science, math, and social studies. To help students cite resources in their endnotes, source information is provided for every video, article, and image.

Q: Can I download Cosmeo content for school projects or other uses?

A: There are more than 20,000 images and 150,000 articles that you can download for non-commercial projects and assignments. None of the video content, though, is available for download.

Q: Does Cosmeo have the same programming that I see on the Discovery Channel?

A: Several of the videos available on Cosmeo have previously aired on the Discovery Channel. Cosmeo also contains videos from other high-quality sources. However, not all Discovery Channel shows are included in Cosmeo.

Q: Is Cosmeo's content certified or endorsed by any schools or organizations?

A: While not formally certified, Cosmeo content is a subset of Discovery Education's United Streaming content. United Streaming reaches over thirty million students in classrooms across the US.


United Streaming has received the National Educational Technology Standards Seal of Alignment from the International Society for Technology in Education. The Seal of Alignment is awarded to technology products that are shown to comply with the ISTE's National Educational Technology Standards (NETS). These standards describe what students, teachers, and administrators should know and be able to do with technology to improve educational outcomes. ISTE's NETS are scalable, evidence-based educational technology standards with broad application around the globe. More than 90% of all states in the Unites States use NETS or a NETS derivative for educational technology planning.


You can also search Cosmeo for content that specifically aligns to your state's educational curriculum standards. Videos and other tools have been correlated to match the standards set by state Boards of Education, so you know that your child is building essential skills.


(1) ISTE.org, August 28, 2006


>See more about why Cosmeo works.

Q: What video formats are available?

A: Cosmeo video files are available as .asf files that play using the Windows Media Player.

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Subscription

Q: How much is this service? What do I get for my fee?

A: Your Cosmeo membership includes 1 parent account and 4 student accounts, each with its own screen name and password. All accounts can log on at the same time.

Q: When does the trial period start?

A: The 30-day free trial starts as soon as your credit card information is validated. The trial period is 30 calendar days, including weekends and holidays.

Q: After the trial, how do I subscribe?

A: If you don't cancel your trial, a subscription in your name will automatically start the month following the trial.

Q: May I cancel at any time?

A: Yes, you may cancel your subscription at any time. Your credit card will not be billed if you cancel within your free trial period. For more information about refunds, please see the Terms and Conditions.

Q: How many accounts (paid subscriptions) can I create?

A: You may purchase as many paid subscriptions as you'd like. For each paid subscription, you will create 1 parent account screen name and can create up to 4 student screen names.

Q: What if I have more than 4 children?

A: If you do not wish to purchase an additional subscription, your children can share screen names. In this case, we recommend that you create and assign screen names according to age ranges.

Q: What if I want to create more than 4 student accounts?

A: You must purchase an additional Cosmeo subscription.

Q: Can I buy a subscription as a gift?

A: Currently we don't offer gift subscriptions to Cosmeo. We hope to offer gift subscriptions in the future.

Q: How do I renew my subscription?

A: Monthly and annual subscriptions are automatically renewed. For annual subscriptions, we will send you a reminder email two weeks before your subscription's end date. We do not send reminders for monthly subscribers.

Q: Is the site secure?

A: Yes, all personal information—your name, billing address, credit card number, security questions, screen names and passwords—are stored on secure servers and accessed through a secure connection.

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Technical Requirements

What are the system requirements?

A: Cosmeo is designed to work on the PC and Macintosh. Because of the robust nature of the videos and other content, you will need broadband connection. You also must accept browser cookies to use Cosmeo.


PC System Requirements

Hardware Requirements

  • Pentium-class processor running at 800MHz
  • At least 256MB of RAM (memory); 512MB of RAM is recommended
  • A 300Kbps DSL/Cable modem broadband connection
  • For best results, monitor resolution should be set at 1024 x 768 pixels or above.
  • Speakers

Software Requirements

  • System: Microsoft Windows 2000, XP, or higher
  • Media Player: Microsoft Windows Media Player 9.0 or higher (free download)
  • Browser: Microsoft Internet Explorer 5.5 SP2 or higher (free download)
  • Cookies: You must accept browser cookies to use Cosmeo
  • Plugins: Macromedia Shockwave Player 10 and Flash Player 7 (free downloads)


Mac System Requirements

Hardware Requirements

  • iMac, PowerBook, iBook, Mac Mini, or PowerMac, with at least a G4 processor
  • At least 256MB of RAM (memory); 512MB of RAM is recommended
  • 300Kbps DSL/Cable modem broadband connection
  • For best results, monitor resolution should be set at 1024 x 768 pixels or above.
  • Speakers

Software Requirements

  • Operating System: Mac OS X, or higher
  • Media Player: Windows Media Player 9 for Mac OS X (free download)
  • Browsers: FireFox 1.5 or Safari (free downloads)
  • Cookies: You must accept browser cookies to use Cosmeo
  • Plugins: Macromedia Shockwave Player 10 and Flash Player 7 (free downloads)

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Signup

Why won't the site accept my credit card? I know there's nothing wrong with my card. Why doesn't it work?

A: At this time, certain debit cards do not work properly during the registration process. If you are using one of these cards, we recommend you try a different Visa, MasterCard, or American Express card for registration. If your card is denied during registration, please tell your bank to allow any credit card authorizations from Cosmeo before trying to register again.

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Login

I can't log in! What's wrong?

A: If your sign-in attempt fails, please note if you receive an error message stating:


Login Failed...

Please check that you have spelled your screen name and password correctly and try again.


If you receive this message, please try again, or click on the "Forgot your password?" link to retrieve your screen name and/or password.


However, if you do not receive the error message above, please follow these steps:

Step 1
Check that your Internet Explorer cookie settings are Medium High by going to Tools -> Internet Options -> select the Privacy tab, and adjust the slider to Medium High.


Step 2
Check that your Internet Explorer cache settings are marked to check for new pages Every visit to the page: go to Tools -> Internet Options -> select the General tab -> click the Settings button (in the "Temporary Internet files" section), and select the Every visit to the page option.

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